Privacy Policy

Pathways Behavioral Health Education (“Pathways,” “we,” “us,” or “our”), operated by Stone Orca LLC, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our online continuing education platform.

1. Information We Collect

Personal Information

When you create an account or enroll in a course, we may collect:

• Full name and professional credentials (e.g., CADC, LCSW, CASAC)
• Email address and phone number
• Mailing address (for certificate delivery if applicable)
• Professional license or certification numbers
• Employer information (if provided)
• Payment information (processed securely through our payment processor)

Educational Records

We collect and maintain records of your educational activities, including:

• Course enrollments and completion dates
• Assessment scores and attempts
• Time spent in courses (required for CE compliance)
• Certificates earned and CE hours accumulated
• Learning progress and module completion data

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (browser type, operating system)
• IP address and general location data
• Pages visited and features used
• Session duration and interaction data

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our continuing education platform
• Process course enrollments and payments
• Track your CE progress and generate certificates
• Verify course completion for state boards and certification bodies upon your request
• Send you important notifications about your courses, renewals, and account
• Improve our platform, courses, and user experience
• Comply with NAADAC, IC&RC, and state board record-keeping requirements
• Respond to your inquiries and provide customer support

3. FERPA and Educational Records

While Pathways is not a degree-granting institution subject to FERPA in the traditional sense, we apply FERPA-aligned principles to the protection of your educational records. Your course completion records, assessment scores, and CE transcripts are treated as confidential and will not be disclosed to third parties without your explicit written consent, except as required by law.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: When you authorize us to share your CE records with a state board, employer, or certification body
• Service providers: With trusted third-party vendors who assist in operating our platform (payment processing, email delivery, hosting), bound by confidentiality agreements
• Employer accounts: If your employer has a facility account and has enrolled you in courses, your course progress and completion data may be visible to designated administrators at your organisation
• Legal requirements: When required by law, subpoena, or governmental regulation
• NAADAC/Board audits: If required during a provider audit by NAADAC or a state certification board, we may be required to produce records of course completions; we will notify affected learners when possible

5. Cookies and Tracking

We use essential cookies to maintain your session and track course progress. We may also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings. Disabling essential cookies may prevent the platform from functioning correctly, particularly the timed tracking features required for CE compliance.

6. Data Retention

We retain your educational records (course completions, certificates, CE hours) for a minimum of seven (7) years from the date of course completion, as required by NAADAC provider standards and most state board regulations. Account information is retained for as long as your account is active. You may request deletion of your account, but we are required to maintain CE completion records for the regulatory retention period.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (TLS/SSL) and at rest, secure password hashing, regular security assessments, and restricted access controls. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

You have the right to:

• Access your personal information and educational records
• Request correction of inaccurate information
• Request a copy of your CE transcript
• Opt out of marketing communications
• Request deletion of your account (subject to regulatory retention requirements)

9. Children's Privacy

Our platform is designed for adult professionals and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our platform and, where appropriate, by email. Your continued use of the platform after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Pathways Behavioral Health Education
Operated by Stone Orca LLC
Email: privacy@pathwaysbhe.com
Phone: (555) 234-5678